Pat Zaby's
DIGITAL EDGE FOR REALTORS
Strategies that keep your clients coming back—and referring more. Tips and tools to strengthen your real estate connections.

The Small Touches That Quietly Build Your Business
Monday, July 27, 2026

Most real estate agents understand the importance of staying in touch with their sphere of influence. What many underestimate is how the smallest, most passive touches can quietly compound over time into listings, referrals, and repeat business.

The challenge is that relationships in real estate rarely operate on your timeline. Most people are not moving today. In fact, only a small percentage of your database will have an immediate real estate need at any given moment. But that does not mean they are not paying attention.

Every email newsletter, social media post, homeowner tip, market update, birthday greeting, holiday message, or short video creates another impression. One touch by itself may seem insignificant. But dozens, or even hundreds, of touches over time create familiarity, credibility, and trust.

That is how top-of-mind awareness is built.

Consumers generally work with agents they know, remember, and trust. The problem is not that your past clients stop liking you. The problem is that life gets busy, and if they stop seeing you consistently, another agent who remains visible can slowly take your place in their mind.

This is why passive touches matter so much. They keep the relationship alive between transactions.

A consistent communication strategy does not need to feel overwhelming or overly sales-oriented. In fact, the best passive touches are educational, helpful, and relationship-focused rather than promotional. Your goal is not to constantly ask for business. Your goal is to position yourself as the trusted source of real estate information.

Some of the most effective passive touches include:

  • A bi-weekly or monthly homeowner newsletter
  • Daily or near-daily social media posting
  • Short educational videos
  • Holiday, birthday, and anniversary messages
  • Local market updates
  • Home maintenance reminders
  • Financing and affordability tips
  • Community and neighborhood information
  • Seasonal homeowner advice

These activities create what many agents fail to appreciate: accumulated familiarity. Each touch acts like another small deposit into the relationship. Over time, your audience begins to feel connected to you even if they have not spoken with you recently.

This matters because when a real estate conversation eventually happens, whether it is buying, selling, refinancing, investing, or referring a friend, people rarely stop and research agents from scratch. They think first of the person they have seen consistently.

Consistency also creates a perception of professionalism and stability. Agents who communicate regularly appear more active, more knowledgeable, and more engaged in the business. Silence often creates the opposite impression, even when it is unintentional.

The key is understanding that passive touches are not about instant lead generation. They are about long-term positioning. Real estate is a relationship business, and relationships strengthen through repeated exposure over time.

The agents who win the repeat and referral business game are usually not the agents who marketed the hardest one week. They are the agents who stayed visible month after month and year after year.

Consistency compounds. And in real estate, the business you earn tomorrow is often the result of the touches you made quietly over the last several years.

If you don't have enough time for this essential element of your business, InTouch Systems can do it for you with professionally done newsletters and social media graphics, emailed 
National Trainer Pat Zaby

Pat Zaby is a distinguished leader in the real estate industry, serving as a charter member of the Residential Real Estate Council (RRC) and a past national president. With a career spanning over five decades, he has been a senior instructor since 1983, earning recognition as a national speaker, author, and developer.

His extensive contributions have established him as a respected authority in the field. As the co-owner of InTouch Systems, a digital marketing company, Pat continues to provide valuable insights and resources to real estate professionals, helping them thrive in an ever-evolving market.

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Achievements

  • Lifetime Achievement Award 2024 – Residential Real Estate Council
  • Over 200 articles published in national real estate periodicals
  • Senior instructor for the Residential Real Estate Council
  • Convention speaker at the NAR® and numerous franchise and state associations of REALTORS® for over 25 years
  • Past President, Residential Real Estate Council
  • Past President - REALTORS® National Marketing Institute®
  • Recipient of Omega Tau Rho, National Association of REALTORS®
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