Pat Zaby's
DIGITAL EDGE FOR REALTORS
Strategies that keep your clients coming back—and referring more. Tips and tools to strengthen your real estate connections.

Monday, April 6, 2026

In real estate, timing is everything, but here's the reality most people overlook is at any given time, only a small percentage of your sphere of influence is actively thinking about buying or selling a home.  Everyone else? They're living their lives.

But life changes. And when it does, whether it's a new job, a growing family, or a shift in lifestyle, people don't start by searching for an agent.  They think of one.  The question is: Will they think of you?

People don't forget you because they stop liking you.  They forget you because they stop seeing you.  Out of Sight = Out of Mind; that's why consistent communication matters.

Staying in touch through email and social media isn't about constant promotion; it's about maintaining a presence. It's about making sure your name continues to show up in a way that feels natural, helpful, and relevant because when the time comes to make a move, or refer someone who will, familiarity wins.

It's not about leads; it's about awareness.  One of the biggest misconceptions in marketing is expecting every message to generate an immediate lead.  That's not how relationship-based businesses work.

Consistent communication builds something more important: familiarity, credibility, and trust.  Over time, this creates top-of-mind awareness, so when a real estate need arises, your name is the one that comes up first.

The most effective way to stay connected is by being useful. Sharing educational, homeowner-focused content, whether it's about market trends, homeownership tips, financing, or long-term planning, positions you as more than just someone who sells homes. 

The power of providing value positions you as a resource.  And when people see you that way, they're far more likely to turn to you when they need guidance.

Most agents understand this concept.  The challenge is executing it consistently.  Creating content, writing newsletters, and posting regularly takes time and for many agents, that's time better spent working directly with clients.

As a result, communication becomes inconsistent... and when consistency disappears, so does visibility.

InTouch Systems is a better way to stay connected.  By delivering consistent, educational content through email and social media, InTouch helps you stay in front of your sphere of influence without adding more to your workload.

The focus isn't on selling; it's on providing value, building trust, and keeping you relevant in the eyes of your audience.  And when that's done consistently, the results compound over time.  Because in real estate, the agent who is remembered is the agent who gets the call.

There simply isn't an easier or more effective way to maintain that level of consistent, value-driven communication than the educational approach provided by InTouch Systems.

Thinking about how to stay more connected with your sphere?  Take a free trial or schedule a demo. 

Monday, March 23, 2026

Email newsletters and social media posts are essential tools for branding yourself as a professional and staying top of mind with your contacts. But if you want to dramatically increase your repeat and referral business, there's one strategy that stands above the rest: picking up the phone.

Talking to each of your contacts just twice a year can have a significant impact. These quick check-in calls aren't about selling; they're about showing you care. A simple conversation to ask how someone is doing builds trust and deepens relationships in a way that digital communication alone cannot.

Interestingly, these calls often lead to unexpected opportunities. By listening closely, you may discover someone is thinking about moving or hear about a friend or family member who needs a real estate agent. The key is to be present and engaged, not pushy.

We understand that many agents hesitate to make these calls because they're unsure what to say. That's why we've created two easy-to-use templates — the CARE and FORD frameworks — to help guide your conversations and keep them flowing naturally. These tools give you the confidence to stay in control while making meaningful connections.

You can download both templates named Check-in-Call-Handout.pdf. And if you don't have time to write, research, and design your newsletters and social media posts, be sure to check out InTouch Systems...your partner in staying connected and growing your business.

Monday, March 9, 2026

If you've ever felt like posting to social media or sending newsletters is a waste of time because you don't see immediate results, you're not alone. Many agents start strong, lose steam, and give up just before their efforts start to pay off.

Every real estate trainer and coach preaches the same message: "Stay in touch with your sphere!" Post on social media. Send newsletters. Keep your name out there. The logic makes sense but when weeks turn into months without a clear return, frustration sets in.

Here's the truth: most agents overestimate what they'll get in the short term and underestimate what they'll gain in the long term.

Social media and email marketing are not lead-generation tools in the traditional sense. They're relationship-maintenance tools. Think of them as the digital version of staying in touch, reminding people you're still in the business, still the expert, and still someone they trust when the need arises.

At any given time, less than 10% of your followers or contacts are thinking about buying or selling a home. The other 90% are simply living their lives but they will move one day. When they do, the agent they recall first is the one they've seen consistently offering value, not just promoting listings.

That's why your content mix matters. Aim for roughly 80% educational and informational posts: tips for homeowners, market insights, maintenance reminders, design trends, and local updates. This type of content positions you as a helpful expert and builds credibility over time. The other 20% can be about your listings, success stories, or calls to action.

So, what should you realistically expect from this kind of marketing? Engagement will be modest, likes, comments, and shares are the signs that your audience sees you. The real payoff comes later when someone says, "I've been following your posts for years," or "I get your newsletter and thought of you when my friend said they're moving."

Consistency builds familiarity. Familiarity builds trust. And trust leads to business.

Whether you're creating the content yourself or using a professional service like InTouch Systems, focus less on short-term leads and more on long-term brand awareness. The goal is to be top-of-mind the moment real estate becomes relevant to someone in your network.

Take the Free Trial or schedule a personal demo with Pat Zaby to see how InTouch Systems can help you.

Stay consistent, stay visible, and let your digital presence work quietly in the background, so when opportunity knocks, your name is the first one they remember.

National Trainer Pat Zaby

Pat Zaby is a distinguished leader in the real estate industry, serving as a charter member of the Residential Real Estate Council (RRC) and a past national president. With a career spanning over five decades, he has been a senior instructor since 1983, earning recognition as a national speaker, author, and developer.

His extensive contributions have established him as a respected authority in the field. As the co-owner of InTouch Systems, a digital marketing company, Pat continues to provide valuable insights and resources to real estate professionals, helping them thrive in an ever-evolving market.

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Achievements

  • Lifetime Achievement Award 2024 – Residential Real Estate Council
  • Over 200 articles published in national real estate periodicals
  • Senior instructor for the Residential Real Estate Council
  • Convention speaker at the NAR® and numerous franchise and state associations of REALTORS® for over 25 years
  • Past President, Residential Real Estate Council
  • Past President - REALTORS® National Marketing Institute®
  • Recipient of Omega Tau Rho, National Association of REALTORS®
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