Pat Zaby's
DIGITAL EDGE FOR REALTORS
Strategies that keep your clients coming back—and referring more. Tips and tools to strengthen your real estate connections.

Monday, September 14, 2026

Imagine a professor walking into a college classroom with a large, empty glass jar.

He places it on the desk. Next to it are three containers. One is filled with big rocks. One has small pebbles. The last one is filled with fine sand.  He looks at the class and says, "Your job is to fill this jar to the top. What should go in first?"

Some students say the sand. Others say the pebbles.  So, the professor starts with the sand. Then he adds the pebbles. But when he tries to put in the big rocks, they do not fit. There is no room left.  Then he empties the jar and starts again.

This time, he puts the big rocks in first. Then the pebbles. Finally, he pours in the sand. Everything fits.  The lesson is simple.

The jar represents your life, and in this case, your real estate business. The big rocks are your most important priorities. Your clients. Your sphere of influence. Your prospecting. Your personal development. Your health. Your family. Your long-term goals.

The pebbles are the smaller tasks that still need attention.  The sand is everything else. The distractions. The busywork. The interruptions. The things that fill your day but do not necessarily grow your business. 

In real estate, it is easy to spend the day reacting.  Emails. Texts. Social media. Forms. Notifications. Small requests. Minor problems. Before long, the day is full. You were busy, but were you productive?  That is the question.

If you do not put your big rocks in first, they may never fit in later.

Your sphere of influence is one of those big rocks. These are the people most likely to use you, refer you, recommend you, and remember you when a real estate need comes up. But they do not stay connected to you simply because you intend to stay in touch.

You have to make it a priority.  That means blocking time to call people. Sending useful information. Posting consistently. Following up. Being visible. Being helpful. Being remembered.

The challenge is that some of the work is important, but it can also be time-consuming. That is where delegation and systems matter.

You should focus your best energy on the relationships, conversations, appointments, and decisions that only you can handle. Then let systems help with the repeatable touches that keep your name in front of your sphere.

Put the big rocks in first. Protect the priorities that grow your business. Then find a way to keep the sand from taking over your day.

InTouch Systems can help make consistent communication with your sphere much easier. Visit the website to explore the videos, sample posts, and consumer newsletters that can be automatically sent and posted for you. If you are still not convinced, schedule a personal demo and see how it could work for your business.

Monday, August 10, 2026

What if the most effective real estate marketing strategies weren't new at all? What if they were taught 50 years ago and still outperform most of what agents chase today?

In the 1970s and 80s, before social media, CRMs, funnels, and automation, the greatest sales minds all agreed on one core truth: relationships beat tactics, every single time.

Zig Ziglar believed that if you help enough people get what they want, you'll always get what you want. That principle wasn't about clever marketing; it was about service, sincerity, and long-term trust.

Cavett Robert famously reminded us that everyone carries an invisible sign that says, "Make me feel important." The agents who win are the ones who make clients feel seen, heard, and valued, long after the transaction closes.

Jim Rohn taught that self-education, not shiny tools, is what separates top producers from everyone else. Knowledge builds confidence, and confidence builds credibility.

Og Mandino showed us that success isn't a breakthrough moment; it's the result of daily habits repeated over time. Small, consistent actions compound.

And Earl Nightingale proved that what we think about and consistently focus on, inevitably, shows up in our results.

None of these legends taught chasing leads.  They taught earning trust.

Fast forward to today, and the agents getting the best results aren't the loudest. They're the steadiest. They stay visible. They educate. They serve their sphere year after year.

Your sphere doesn't need more sales messages.  They need a reliable source of information, reassurance, and guidance.

That's exactly what inspired InTouch Systems. Every newsletter, social post, and piece of content is designed to position you as the trusted real estate resource in your clients' lives, without adding more work to your day. InTouch helps you apply these timeless principles consistently, so when your sphere needs an agent, you're not just remembered, you're the obvious choice. 

Visit our website to see how easy it is to be consistently in front of the people who can do business with you while building your brand.

Monday, July 27, 2026

Most real estate agents understand the importance of staying in touch with their sphere of influence. What many underestimate is how the smallest, most passive touches can quietly compound over time into listings, referrals, and repeat business.

The challenge is that relationships in real estate rarely operate on your timeline. Most people are not moving today. In fact, only a small percentage of your database will have an immediate real estate need at any given moment. But that does not mean they are not paying attention.

Every email newsletter, social media post, homeowner tip, market update, birthday greeting, holiday message, or short video creates another impression. One touch by itself may seem insignificant. But dozens, or even hundreds, of touches over time create familiarity, credibility, and trust.

That is how top-of-mind awareness is built.

Consumers generally work with agents they know, remember, and trust. The problem is not that your past clients stop liking you. The problem is that life gets busy, and if they stop seeing you consistently, another agent who remains visible can slowly take your place in their mind.

This is why passive touches matter so much. They keep the relationship alive between transactions.

A consistent communication strategy does not need to feel overwhelming or overly sales-oriented. In fact, the best passive touches are educational, helpful, and relationship-focused rather than promotional. Your goal is not to constantly ask for business. Your goal is to position yourself as the trusted source of real estate information.

Some of the most effective passive touches include:

  • A bi-weekly or monthly homeowner newsletter
  • Daily or near-daily social media posting
  • Short educational videos
  • Holiday, birthday, and anniversary messages
  • Local market updates
  • Home maintenance reminders
  • Financing and affordability tips
  • Community and neighborhood information
  • Seasonal homeowner advice

These activities create what many agents fail to appreciate: accumulated familiarity. Each touch acts like another small deposit into the relationship. Over time, your audience begins to feel connected to you even if they have not spoken with you recently.

This matters because when a real estate conversation eventually happens, whether it is buying, selling, refinancing, investing, or referring a friend, people rarely stop and research agents from scratch. They think first of the person they have seen consistently.

Consistency also creates a perception of professionalism and stability. Agents who communicate regularly appear more active, more knowledgeable, and more engaged in the business. Silence often creates the opposite impression, even when it is unintentional.

The key is understanding that passive touches are not about instant lead generation. They are about long-term positioning. Real estate is a relationship business, and relationships strengthen through repeated exposure over time.

The agents who win the repeat and referral business game are usually not the agents who marketed the hardest one week. They are the agents who stayed visible month after month and year after year.

Consistency compounds. And in real estate, the business you earn tomorrow is often the result of the touches you made quietly over the last several years.

If you don't have enough time for this essential element of your business, InTouch Systems can do it for you with professionally done newsletters and social media graphics, emailed 
National Trainer Pat Zaby

Pat Zaby is a distinguished leader in the real estate industry, serving as a charter member of the Residential Real Estate Council (RRC) and a past national president. With a career spanning over five decades, he has been a senior instructor since 1983, earning recognition as a national speaker, author, and developer.

His extensive contributions have established him as a respected authority in the field. As the co-owner of InTouch Systems, a digital marketing company, Pat continues to provide valuable insights and resources to real estate professionals, helping them thrive in an ever-evolving market.

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Achievements

  • Lifetime Achievement Award 2024 – Residential Real Estate Council
  • Over 200 articles published in national real estate periodicals
  • Senior instructor for the Residential Real Estate Council
  • Convention speaker at the NAR® and numerous franchise and state associations of REALTORS® for over 25 years
  • Past President, Residential Real Estate Council
  • Past President - REALTORS® National Marketing Institute®
  • Recipient of Omega Tau Rho, National Association of REALTORS®
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