Pat Zaby's
DIGITAL EDGE FOR REALTORS
Strategies that keep your clients coming back—and referring more. Tips and tools to strengthen your real estate connections.

Monday, July 13, 2026

For years, the real estate industry has pushed agents toward one main objective: generate more leads. More ads. More funnels. More cold prospects. More platforms promising instant business.

But consumer behavior tells a different story.

The strongest real estate businesses are not built primarily by chasing strangers. They are built by cultivating relationships.

According to the NAR Profile of Buyers and Sellers, 66% of sellers and 58% of buyers selected their agent because of an existing relationship. That relationship may have been a prior transaction, a personal connection, or a trusted referral.

Even more revealing, 80% of sellers and 74% of buyers interviewed only one agent before making their decision.

Think about that for a moment.

Most consumers are not conducting a long search and comparing multiple agents. In many cases, the decision is already made before the first conversation happens. The agent who stays visible, trusted, and top of mind often wins before the competition even knows an opportunity exists.

That is the true power of a Sphere of Influence strategy.

The SOI Advantage is not about hoping someone remembers you someday. It is about intentionally creating awareness and trust through consistent visibility over time. Relationships win because familiarity creates comfort, and comfort creates confidence.

That is why passive touches matter so much.

Your newsletters, social media posts, videos, homeowner tips, check-ins, and market updates may seem small individually. But collectively, they build accumulated familiarity. Every touch reinforces your relevance. Every touch reminds people that you are active, knowledgeable, and engaged in the business.

The data also supports the value of maintaining those relationships.

The NAR report shows that 87% of sellers and 91% of buyers say they would use their agent again or recommend them. Yet many agents still lose repeat and referral business because they disappear after the transaction closes.

Consumers do not forget agents because they stop liking them. They forget them because they stop seeing them.

The opportunity inside your sphere is enormous. After purchasing within the last year, 62% of buyers had already recommended their agent to someone else. Among sellers, 80% recommended their agent at least once after the sale.

Your next transaction may already exist inside the relationships you currently have.

This is where AI can become a valuable thinking partner. Agents can use AI to analyze their database, identify communication gaps, organize contacts, generate personalized touch ideas, and create a year-round visibility strategy. AI cannot replace relationships, but it can help agents strengthen and scale them more efficiently.

The goal is not simply to generate leads. The goal is to build trust, visibility, and long-term relevance.

InTouch Systems can help you with this essential part of your business through professionally prepared newsletters and social media graphics, emailed and posted for you automatically. Visit the website, take the free trial to see for yourself, or schedule a personal demo to answer any questions you may have.

Monday, June 29, 2026

A simple definition of marketing is the opportunity to tell your story. Tell your story often enough, to the right people, in the right way, and it becomes your brand.

For real estate agents, that story should do more than say, "I help people buy and sell homes." Every agent can say that. Your story needs to communicate what makes you different, why your experience matters, and most importantly, how people benefit from doing business with you.

That is why your sphere of influence is such a powerful place to focus your marketing. These are people who already know you, have some connection to you, or are only one referral away from someone who trusts you. Compared to chasing cold leads, marketing to your sphere can reduce your cost of business, increase conversion, and minimize competition. When someone already sees you as their real estate resource, you are not competing with every agent online. You are the person they think of first.

Serving buyers and sellers is certainly important. It is the heart of the real estate business. But most people only buy or sell a few times in their lifetime. If your communication is limited to "Call me when you are ready to move," you may be waiting years between meaningful conversations.

Homeownership, on the other hand, creates continuous opportunities to serve.

People have questions about home values, insurance, property taxes, maintenance, remodeling, refinancing, equity, local market conditions, investment property, downsizing, and helping family members buy a home. These topics are relevant long before someone becomes an active buyer or seller. They also give you a reason to stay visible without sounding salesy.

That is where your story becomes more powerful. You are not just an agent looking for the next transaction. You are a trusted source of real estate information for the people you know. You help them make better decisions, protect their investment, understand their options, and feel more confident about homeownership.

Consistent newsletters, social media posts, videos, and helpful homeowner content all reinforce that story. Each touch may seem small by itself, but over time, those touches build familiarity, credibility, and trust. When the need arises, or when someone asks, "Do you know a good agent?" your name is already in position.

This is one of the primary goals of InTouch Systems: to help agents stay connected with their sphere through educational, homeowner-focused content that builds brand awareness, generates buyer and seller opportunities, reduces marketing expense, and helps eliminate competition before it ever begins.

The agent who stays visible, helpful, and relevant earns the advantage. Your sphere already knows you. The opportunity is to make sure they remember why you are the real estate professional they can trust.

Go to InTouch Systems to Start a free trial or schedule a personal demo and see how simple staying present can be.

Monday, June 15, 2026

In today's competitive real estate environment, having a blog on your website isn't just a nice extra, it's one of the most effective marketing tools you can use to attract clients, build authority, and stay top‑of‑mind.

A well‑maintained blog dramatically improves your visibility on Google by giving you multiple opportunities to rank for the kinds of questions buyers and sellers are already searching for.

Each article becomes a new entry point for someone to discover you online, helping you generate organic leads without relying solely on paid advertising. Beyond visibility, a blog builds trust. When you consistently share helpful insights—market updates, neighborhood spotlights, staging tips, or explanations of current trends—you establish yourself as the knowledgeable professional consumers feel confident turning to when it's time to make a move.

Your blog also feeds the rest of your marketing. A single post can be repurposed into social media updates, email newsletters, and conversation starters for video content, giving you a steady stream of material that keeps your brand active and consistent.

It also helps visitors stay on your website longer, which not only deepens their connection with you but also boosts your site's performance in search engines. For long‑term leads—those who may take months or even years to convert—your blog provides valuable, non‑salesy touchpoints that keep them engaged until they're ready.

Perhaps most importantly, your blog differentiates you from other agents who rely solely on listings or generic content feeds. It allows your voice, expertise, and local knowledge to shine through in a way that large real estate portals simply cannot replicate.

Over time, each article becomes a lasting asset: a piece of evergreen content that can continue attracting new clients for years with only occasional updates. Ultimately, a strong blog elevates your brand, demonstrates your market expertise, and consistently brings higher‑quality, better‑informed leads straight to your business.

InTouch Systems offers a consumer-facing, weekly blog that can be posted to your website automatically.  It can also be emailed to your sphere of influence bi-weekly or monthly.  Together with daily posts to social media, an automated, set-it and forget-it system to keep your name top-of-mind with the people who can do business with you.

National Trainer Pat Zaby

Pat Zaby is a distinguished leader in the real estate industry, serving as a charter member of the Residential Real Estate Council (RRC) and a past national president. With a career spanning over five decades, he has been a senior instructor since 1983, earning recognition as a national speaker, author, and developer.

His extensive contributions have established him as a respected authority in the field. As the co-owner of InTouch Systems, a digital marketing company, Pat continues to provide valuable insights and resources to real estate professionals, helping them thrive in an ever-evolving market.

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Achievements

  • Lifetime Achievement Award 2024 – Residential Real Estate Council
  • Over 200 articles published in national real estate periodicals
  • Senior instructor for the Residential Real Estate Council
  • Convention speaker at the NAR® and numerous franchise and state associations of REALTORS® for over 25 years
  • Past President, Residential Real Estate Council
  • Past President - REALTORS® National Marketing Institute®
  • Recipient of Omega Tau Rho, National Association of REALTORS®
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