Pat Zaby's
DIGITAL EDGE FOR REALTORS
Strategies that keep your clients coming back—and referring more. Tips and tools to strengthen your real estate connections.

Monday, January 12, 2026

In today's market, it's no longer enough to "be online."
Your website, social media, email campaigns, Google Business Profile, YouTube channel, and even your mobile skills must all work together, intentionally and consistently; to build a powerful brand identity and keep you top of mind.

When these parts operate in concert, the benefits go far beyond marketing. You strengthen your professional image, improve productivity, and create a steady flow of both repeat and referral business while also building credibility with people who don't yet know you.

The Power of a Unified Brand Presence

Think of your digital marketing as an orchestra. A single instrument can sound nice, but when every instrument plays together in harmony, the result is powerful.

  • Your website establishes your home base and authority.
  • Social media keeps you visible and relatable.
  • Email newsletters provide consistent, value-rich communication.
  • Google Business Profile ensures you're discoverable in local searches.
  • YouTube videos build trust before you ever meet a client.
  • Your mobile skills allow you to respond quickly, send materials, and manage relationships on the go.

When each of these elements shares the same message, look, and feel, you create a lasting impression—one that helps people remember you when they (or someone they know) needs a real estate professional.

Building Trust for the Long Term

The goal is not just to get a transaction; it's to become the trusted real estate professional your clients think of first, whether their next move is in six months or sixteen years. Consistent, coordinated digital marketing builds recognition, reinforces credibility, and positions you as a reliable resource. Over time, it's this combination of trust and visibility that keeps your business pipeline strong.

Assess Where You Stand

To help you evaluate your current position, we've created a comprehensive Brand & Awareness Master Checklist. It will help you identify your strengths, pinpoint gaps, and develop an action plan to make every part of your digital marketing work together.

Download the Checklist Here and take the first step toward building a unified, long-term brand presence that drives both productivity and referrals.

Monday, December 29, 2025

In the world of real estate, many agents are eager for fast results; expecting a post, email, or ad to instantly produce a new buyer or listing. But the process from the moment someone first becomes aware of you to when they actually contract to buy or sell a home is far from immediate. It's what marketers refer to as the gestation period and understanding it is key to building a sustainable, successful real estate business.

Just like in nature, a gestation period in marketing refers to the time it takes from the initial awareness of a brand or service until a customer is ready to take action. In residential real estate, this means the time from when someone first notices you via a social media post, a newsletter, or a neighbor's referral, until the day they sign a listing agreement or buy a home with you.

And here's the reality; that process can take months... even years.

What the Research Tells Us

  1. Only 2...10% of people are ready to buy or sell right now.
    That means 90% or more of your audience is still in the awareness or consideration stage, gathering information and evaluating options before they're ready to move forward.
  2. It takes multiple touchpoints to build trust.
    Some studies estimate it takes an average of 56 brand interactions before a consumer makes a buying decision. These touchpoints might include social media posts, emails, blog content, open house visits, and conversations with past clients.
  3. The journey is rarely linear.
    Consumers bounce between researching homes, checking interest rates, reading about the market, and watching their personal life evolve. The decision to move doesn't follow a straight line and neither should your marketing.

Why This Matters to You

If you're expecting an instant return from your marketing, you're likely to be disappointed. Instead, think of your outreach as a way to plant seeds.  Seeds that need time, nurturing, and consistency to grow into a client relationship.

That's why the most effective marketing strategy focuses on long-term relationship building, not short-term transactions.

How InTouch Systems Supports the Full Gestation Period

InTouch Systems is built around this very principle. We help agents stay consistently connected with their sphere of influence by delivering automated, educational, and informational content across multiple channels:

  • Email and Newsletters: Automatically sent with timely homeowner tips, market insights, and real estate education—keeping your name in their inbox and on their mind.
  • Social Media Posts: Five days a week, your feeds are updated with helpful articles, videos, and graphics that engage your audience and build familiarity.
  • Website Consumer Content: In-depth guides and resources help keep visitors on your site longer and returning when they have questions about buying, selling, or homeownership.

Your total content mix should follow the 80/20 rule: 80% educational and informative, 20% promotional because value builds trust, and trust builds business and InTouch can take of the 80% automatically leaving you more time.

If you treat every contact as a potential lifelong client, not just a one-time transaction, your marketing becomes a powerful compounding asset. By embracing the gestation period, you shift your focus from chasing immediate results to building a long-term pipeline...one that delivers repeat business, steady referrals, and lasting success.

In a world where attention is fleeting and trust is earned slowly, those who show up consistently with value win.

That's where InTouch Systems steps in. We automate your marketing with professionally written, branded content that goes out automatically through email, social media, and your website, keeping your name in front of the people most likely to do business with you or send referrals.

Visit www.InTouchSystems.com to check it out, take a free trial, or schedule a demo and start turning missed opportunities into repeat and referral business.

Monday, December 8, 2025

In today's digital landscape, being present on social media is essential, but simply posting isn't enough. If you want your social media to generate real business, you need to go beyond just scheduling content and engage in real-time.

Here's the why: Only a small fraction, less than 10, of your followers are in the market to buy or sell at any given time. If all you post is listings or self-promotion, you risk alienating the rest of your audience. That's where the 80/20 rule comes in: 80% of your content should be educational and helpful and cement your position as their source of real estate information. The remaining 20% can promote your listings, successes, or services. This mix keeps your brand approachable and valuable...even when your audience isn't actively in the market.

What counts as educational? Homeownership tips, local updates, mortgage changes, seasonal checklists, or even home maintenance reminders. These position you as a resource, not just a salesperson.

But content alone isn't what builds relationships...real-time engagement does. Make it a habit to:

  • Comment on your followers' posts.
  • Wish them happy birthday or congratulations on life events.
  • Reply quickly to DMs or questions.
  • Watch for posts that could signal a move (new job, baby, empty nest) and start a genuine conversation.

This type of interaction builds trust and top-of-mind awareness. People want to work with someone who notices them—and that starts with showing up in their notifications.

The good news? You don't have to do it all yourself.

InTouch Systems can take care of the 80%, designing, writing, and posting professional, educational content that strengthens your brand, so you can focus your energy on the high-touch 20% that turns relationships into referrals.

That's where InTouch Systems steps in. We automate your marketing with professionally written, branded content that goes out automatically through email, social media, and your website, keeping your name in front of the people most likely to do business with you or send referrals.

You'll look active, informed, and professional without spending hours every week creating and formatting content.

Visit www.InTouchSystems.com to check it out, take a free trial, or schedule a demo and start turning missed opportunities into repeat and referral business.

National Trainer Pat Zaby

Pat Zaby is a distinguished leader in the real estate industry, serving as a charter member of the Residential Real Estate Council (RRC) and a past national president. With a career spanning over five decades, he has been a senior instructor since 1983, earning recognition as a national speaker, author, and developer.

His extensive contributions have established him as a respected authority in the field. As the co-owner of InTouch Systems, a digital marketing company, Pat continues to provide valuable insights and resources to real estate professionals, helping them thrive in an ever-evolving market.

Download Speaker Information

Achievements

  • Lifetime Achievement Award 2024 – Residential Real Estate Council
  • Over 200 articles published in national real estate periodicals
  • Senior instructor for the Residential Real Estate Council
  • Convention speaker at the NAR® and numerous franchise and state associations of REALTORS® for over 25 years
  • Past President, Residential Real Estate Council
  • Past President - REALTORS® National Marketing Institute®
  • Recipient of Omega Tau Rho, National Association of REALTORS®
  We use cookies on this website for different purposes, including facilitating navigation, personalizing content, measuring site usage, and providing the best possible digital experience. You can consent to our use of cookies or reject cookies other than strictly necessary.