Pat Zaby's
DIGITAL EDGE FOR REALTORS
Strategies that keep your clients coming back—and referring more. Tips and tools to strengthen your real estate connections.

Monday, July 27, 2026

Most real estate agents understand the importance of staying in touch with their sphere of influence. What many underestimate is how the smallest, most passive touches can quietly compound over time into listings, referrals, and repeat business.

The challenge is that relationships in real estate rarely operate on your timeline. Most people are not moving today. In fact, only a small percentage of your database will have an immediate real estate need at any given moment. But that does not mean they are not paying attention.

Every email newsletter, social media post, homeowner tip, market update, birthday greeting, holiday message, or short video creates another impression. One touch by itself may seem insignificant. But dozens, or even hundreds, of touches over time create familiarity, credibility, and trust.

That is how top-of-mind awareness is built.

Consumers generally work with agents they know, remember, and trust. The problem is not that your past clients stop liking you. The problem is that life gets busy, and if they stop seeing you consistently, another agent who remains visible can slowly take your place in their mind.

This is why passive touches matter so much. They keep the relationship alive between transactions.

A consistent communication strategy does not need to feel overwhelming or overly sales-oriented. In fact, the best passive touches are educational, helpful, and relationship-focused rather than promotional. Your goal is not to constantly ask for business. Your goal is to position yourself as the trusted source of real estate information.

Some of the most effective passive touches include:

  • A bi-weekly or monthly homeowner newsletter
  • Daily or near-daily social media posting
  • Short educational videos
  • Holiday, birthday, and anniversary messages
  • Local market updates
  • Home maintenance reminders
  • Financing and affordability tips
  • Community and neighborhood information
  • Seasonal homeowner advice

These activities create what many agents fail to appreciate: accumulated familiarity. Each touch acts like another small deposit into the relationship. Over time, your audience begins to feel connected to you even if they have not spoken with you recently.

This matters because when a real estate conversation eventually happens, whether it is buying, selling, refinancing, investing, or referring a friend, people rarely stop and research agents from scratch. They think first of the person they have seen consistently.

Consistency also creates a perception of professionalism and stability. Agents who communicate regularly appear more active, more knowledgeable, and more engaged in the business. Silence often creates the opposite impression, even when it is unintentional.

The key is understanding that passive touches are not about instant lead generation. They are about long-term positioning. Real estate is a relationship business, and relationships strengthen through repeated exposure over time.

The agents who win the repeat and referral business game are usually not the agents who marketed the hardest one week. They are the agents who stayed visible month after month and year after year.

Consistency compounds. And in real estate, the business you earn tomorrow is often the result of the touches you made quietly over the last several years.

If you don't have enough time for this essential element of your business, InTouch Systems can do it for you with professionally done newsletters and social media graphics, emailed 
Monday, July 13, 2026

For years, the real estate industry has pushed agents toward one main objective: generate more leads. More ads. More funnels. More cold prospects. More platforms promising instant business.

But consumer behavior tells a different story.

The strongest real estate businesses are not built primarily by chasing strangers. They are built by cultivating relationships.

According to the NAR Profile of Buyers and Sellers, 66% of sellers and 58% of buyers selected their agent because of an existing relationship. That relationship may have been a prior transaction, a personal connection, or a trusted referral.

Even more revealing, 80% of sellers and 74% of buyers interviewed only one agent before making their decision.

Think about that for a moment.

Most consumers are not conducting a long search and comparing multiple agents. In many cases, the decision is already made before the first conversation happens. The agent who stays visible, trusted, and top of mind often wins before the competition even knows an opportunity exists.

That is the true power of a Sphere of Influence strategy.

The SOI Advantage is not about hoping someone remembers you someday. It is about intentionally creating awareness and trust through consistent visibility over time. Relationships win because familiarity creates comfort, and comfort creates confidence.

That is why passive touches matter so much.

Your newsletters, social media posts, videos, homeowner tips, check-ins, and market updates may seem small individually. But collectively, they build accumulated familiarity. Every touch reinforces your relevance. Every touch reminds people that you are active, knowledgeable, and engaged in the business.

The data also supports the value of maintaining those relationships.

The NAR report shows that 87% of sellers and 91% of buyers say they would use their agent again or recommend them. Yet many agents still lose repeat and referral business because they disappear after the transaction closes.

Consumers do not forget agents because they stop liking them. They forget them because they stop seeing them.

The opportunity inside your sphere is enormous. After purchasing within the last year, 62% of buyers had already recommended their agent to someone else. Among sellers, 80% recommended their agent at least once after the sale.

Your next transaction may already exist inside the relationships you currently have.

This is where AI can become a valuable thinking partner. Agents can use AI to analyze their database, identify communication gaps, organize contacts, generate personalized touch ideas, and create a year-round visibility strategy. AI cannot replace relationships, but it can help agents strengthen and scale them more efficiently.

The goal is not simply to generate leads. The goal is to build trust, visibility, and long-term relevance.

InTouch Systems can help you with this essential part of your business through professionally prepared newsletters and social media graphics, emailed and posted for you automatically. Visit the website, take the free trial to see for yourself, or schedule a personal demo to answer any questions you may have.

Monday, June 29, 2026

A simple definition of marketing is the opportunity to tell your story. Tell your story often enough, to the right people, in the right way, and it becomes your brand.

For real estate agents, that story should do more than say, "I help people buy and sell homes." Every agent can say that. Your story needs to communicate what makes you different, why your experience matters, and most importantly, how people benefit from doing business with you.

That is why your sphere of influence is such a powerful place to focus your marketing. These are people who already know you, have some connection to you, or are only one referral away from someone who trusts you. Compared to chasing cold leads, marketing to your sphere can reduce your cost of business, increase conversion, and minimize competition. When someone already sees you as their real estate resource, you are not competing with every agent online. You are the person they think of first.

Serving buyers and sellers is certainly important. It is the heart of the real estate business. But most people only buy or sell a few times in their lifetime. If your communication is limited to "Call me when you are ready to move," you may be waiting years between meaningful conversations.

Homeownership, on the other hand, creates continuous opportunities to serve.

People have questions about home values, insurance, property taxes, maintenance, remodeling, refinancing, equity, local market conditions, investment property, downsizing, and helping family members buy a home. These topics are relevant long before someone becomes an active buyer or seller. They also give you a reason to stay visible without sounding salesy.

That is where your story becomes more powerful. You are not just an agent looking for the next transaction. You are a trusted source of real estate information for the people you know. You help them make better decisions, protect their investment, understand their options, and feel more confident about homeownership.

Consistent newsletters, social media posts, videos, and helpful homeowner content all reinforce that story. Each touch may seem small by itself, but over time, those touches build familiarity, credibility, and trust. When the need arises, or when someone asks, "Do you know a good agent?" your name is already in position.

This is one of the primary goals of InTouch Systems: to help agents stay connected with their sphere through educational, homeowner-focused content that builds brand awareness, generates buyer and seller opportunities, reduces marketing expense, and helps eliminate competition before it ever begins.

The agent who stays visible, helpful, and relevant earns the advantage. Your sphere already knows you. The opportunity is to make sure they remember why you are the real estate professional they can trust.

Go to InTouch Systems to Start a free trial or schedule a personal demo and see how simple staying present can be.

National Trainer Pat Zaby

Pat Zaby is a distinguished leader in the real estate industry, serving as a charter member of the Residential Real Estate Council (RRC) and a past national president. With a career spanning over five decades, he has been a senior instructor since 1983, earning recognition as a national speaker, author, and developer.

His extensive contributions have established him as a respected authority in the field. As the co-owner of InTouch Systems, a digital marketing company, Pat continues to provide valuable insights and resources to real estate professionals, helping them thrive in an ever-evolving market.

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Achievements

  • Lifetime Achievement Award 2024 – Residential Real Estate Council
  • Over 200 articles published in national real estate periodicals
  • Senior instructor for the Residential Real Estate Council
  • Convention speaker at the NAR® and numerous franchise and state associations of REALTORS® for over 25 years
  • Past President, Residential Real Estate Council
  • Past President - REALTORS® National Marketing Institute®
  • Recipient of Omega Tau Rho, National Association of REALTORS®
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