Pat Zaby's
DIGITAL EDGE FOR REALTORS
Strategies that keep your clients coming back—and referring more. Tips and tools to strengthen your real estate connections.

The Real ROI of Staying in Touch
Monday, March 9, 2026

If you've ever felt like posting to social media or sending newsletters is a waste of time because you don't see immediate results, you're not alone. Many agents start strong, lose steam, and give up just before their efforts start to pay off.

Every real estate trainer and coach preaches the same message: "Stay in touch with your sphere!" Post on social media. Send newsletters. Keep your name out there. The logic makes sense but when weeks turn into months without a clear return, frustration sets in.

Here's the truth: most agents overestimate what they'll get in the short term and underestimate what they'll gain in the long term.

Social media and email marketing are not lead-generation tools in the traditional sense. They're relationship-maintenance tools. Think of them as the digital version of staying in touch, reminding people you're still in the business, still the expert, and still someone they trust when the need arises.

At any given time, less than 10% of your followers or contacts are thinking about buying or selling a home. The other 90% are simply living their lives but they will move one day. When they do, the agent they recall first is the one they've seen consistently offering value, not just promoting listings.

That's why your content mix matters. Aim for roughly 80% educational and informational posts: tips for homeowners, market insights, maintenance reminders, design trends, and local updates. This type of content positions you as a helpful expert and builds credibility over time. The other 20% can be about your listings, success stories, or calls to action.

So, what should you realistically expect from this kind of marketing? Engagement will be modest, likes, comments, and shares are the signs that your audience sees you. The real payoff comes later when someone says, "I've been following your posts for years," or "I get your newsletter and thought of you when my friend said they're moving."

Consistency builds familiarity. Familiarity builds trust. And trust leads to business.

Whether you're creating the content yourself or using a professional service like InTouch Systems, focus less on short-term leads and more on long-term brand awareness. The goal is to be top-of-mind the moment real estate becomes relevant to someone in your network.

Take the Free Trial or schedule a personal demo with Pat Zaby to see how InTouch Systems can help you.

Stay consistent, stay visible, and let your digital presence work quietly in the background, so when opportunity knocks, your name is the first one they remember.

National Trainer Pat Zaby

Pat Zaby is a distinguished leader in the real estate industry, serving as a charter member of the Residential Real Estate Council (RRC) and a past national president. With a career spanning over five decades, he has been a senior instructor since 1983, earning recognition as a national speaker, author, and developer.

His extensive contributions have established him as a respected authority in the field. As the co-owner of InTouch Systems, a digital marketing company, Pat continues to provide valuable insights and resources to real estate professionals, helping them thrive in an ever-evolving market.

Download Speaker Information

Achievements

  • Lifetime Achievement Award 2024 – Residential Real Estate Council
  • Over 200 articles published in national real estate periodicals
  • Senior instructor for the Residential Real Estate Council
  • Convention speaker at the NAR® and numerous franchise and state associations of REALTORS® for over 25 years
  • Past President, Residential Real Estate Council
  • Past President - REALTORS® National Marketing Institute®
  • Recipient of Omega Tau Rho, National Association of REALTORS®
  We use cookies on this website for different purposes, including facilitating navigation, personalizing content, measuring site usage, and providing the best possible digital experience. You can consent to our use of cookies or reject cookies other than strictly necessary.