Pat Zaby's
DIGITAL EDGE FOR REALTORS
Strategies that keep your clients coming back—and referring more. Tips and tools to strengthen your real estate connections.

Make a Difference...Pick up the Phone
Monday, March 23, 2026

Email newsletters and social media posts are essential tools for branding yourself as a professional and staying top of mind with your contacts. But if you want to dramatically increase your repeat and referral business, there's one strategy that stands above the rest: picking up the phone.

Talking to each of your contacts just twice a year can have a significant impact. These quick check-in calls aren't about selling; they're about showing you care. A simple conversation to ask how someone is doing builds trust and deepens relationships in a way that digital communication alone cannot.

Interestingly, these calls often lead to unexpected opportunities. By listening closely, you may discover someone is thinking about moving or hear about a friend or family member who needs a real estate agent. The key is to be present and engaged, not pushy.

We understand that many agents hesitate to make these calls because they're unsure what to say. That's why we've created two easy-to-use templates — the CARE and FORD frameworks — to help guide your conversations and keep them flowing naturally. These tools give you the confidence to stay in control while making meaningful connections.

You can download both templates named Check-in-Call-Handout.pdf. And if you don't have time to write, research, and design your newsletters and social media posts, be sure to check out InTouch Systems...your partner in staying connected and growing your business.

National Trainer Pat Zaby

Pat Zaby is a distinguished leader in the real estate industry, serving as a charter member of the Residential Real Estate Council (RRC) and a past national president. With a career spanning over five decades, he has been a senior instructor since 1983, earning recognition as a national speaker, author, and developer.

His extensive contributions have established him as a respected authority in the field. As the co-owner of InTouch Systems, a digital marketing company, Pat continues to provide valuable insights and resources to real estate professionals, helping them thrive in an ever-evolving market.

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Achievements

  • Lifetime Achievement Award 2024 – Residential Real Estate Council
  • Over 200 articles published in national real estate periodicals
  • Senior instructor for the Residential Real Estate Council
  • Convention speaker at the NAR® and numerous franchise and state associations of REALTORS® for over 25 years
  • Past President, Residential Real Estate Council
  • Past President - REALTORS® National Marketing Institute®
  • Recipient of Omega Tau Rho, National Association of REALTORS®
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