Pat Zaby's
DIGITAL EDGE FOR REALTORS
Strategies that keep your clients coming back—and referring more. Tips and tools to strengthen your real estate connections.

Action, Not Just Intention
Tuesday, November 10, 2026

Here's a quick question for every real estate professional.  If you decide to stay in touch with your clients, does that mean you actually did?  Of course not.

There is a simple lesson from Execution: The Discipline of Getting Things Done that makes the point perfectly.  Five frogs are sitting on a log. Four decide to jump off. How many are left? Five because deciding is not doing.

That may sound simple, but it describes one of the biggest challenges agents face when it comes to building and maintaining a strong sphere of influence.

Most agents intend to follow up with past clients. They intend to stay in touch with their sphere. They intend to post more consistently. They intend to send useful information. They intend to become more visible, more helpful, and more memorable.

But intention does not build relationships.  Action does.  Your sphere does not know what you meant to do. They only experience what you actually do.

They remember the call you made. The text you sent. The birthday greeting that arrived. The helpful post they saw. The newsletter that showed up in their inbox. The market comment that helped them understand what was happening. The homeowner tip that reminded them you are still a valuable resource.

That is where consistency makes such a difference.  Top producers are not simply better at making decisions. They are better at execution. Especially when it comes to staying visible and helpful over time.

They understand that repeat and referral business is not built by good intentions. It is built by meaningful touches, delivered consistently enough that people remember who to call when a real estate question comes up.

The challenge is that life gets busy. Transactions get demanding. Personal obligations compete for attention. And suddenly, the follow-up you meant to do last week becomes something you hope to get to next month.

That is why systems matter.  A system turns good intentions into repeatable action. It helps you stay connected even when you are distracted, busy, or focused on today's urgent problems. It gives your sphere a steady reminder that you are still active, informed, and available to help.

The lesson is simple. Deciding to stay in touch is not enough. You need a way to make it happen.

InTouch Systems can help make consistent communication with your sphere much easier. Visit the website to explore the videos, sample posts, and consumer newsletters that can be automatically sent and posted for you. If you are still not convinced, schedule a personal demo and see how it could work for your business.

National Trainer Pat Zaby

Pat Zaby is a distinguished leader in the real estate industry, serving as a charter member of the Residential Real Estate Council (RRC) and a past national president. With a career spanning over five decades, he has been a senior instructor since 1983, earning recognition as a national speaker, author, and developer.

His extensive contributions have established him as a respected authority in the field. As the co-owner of InTouch Systems, a digital marketing company, Pat continues to provide valuable insights and resources to real estate professionals, helping them thrive in an ever-evolving market.

Download Speaker Information

Achievements

  • Lifetime Achievement Award 2024 – Residential Real Estate Council
  • Over 200 articles published in national real estate periodicals
  • Senior instructor for the Residential Real Estate Council
  • Convention speaker at the NAR® and numerous franchise and state associations of REALTORS® for over 25 years
  • Past President, Residential Real Estate Council
  • Past President - REALTORS® National Marketing Institute®
  • Recipient of Omega Tau Rho, National Association of REALTORS®
  We use cookies on this website for different purposes, including facilitating navigation, personalizing content, measuring site usage, and providing the best possible digital experience. You can consent to our use of cookies or reject cookies other than strictly necessary.