Pat Zaby's
DIGITAL EDGE FOR REALTORS
Strategies that keep your clients coming back—and referring more. Tips and tools to strengthen your real estate connections.

Staying connected is Indispensable
Wednesday, December 4, 2024

In the world of real estate, where relationships are key, staying connected with your friends and past customers isn't just a business strategy—it's a lifeline. Think of it this way: Consistently staying in touch with your network is as essential to your real estate business as utilities are to having a comfortable home to live in. let's explore why maintaining these connections is crucial and how you can turn this practice into a thriving business strategy.

  1. Nurturing Relationships Beyond the Transaction In the real estate industry, transactions may be the foundation, but relationships are the pillars that uphold your business. While successfully closing deals is undoubtedly essential, it's equally important to understand that the relationship doesn't end at the closing table. Your past customers aren't just one-time clients; they are potential lifelong advocates and referral sources.

  2. Building Trust and Credibility Consistently staying in touch with your network fosters trust and credibility, which are indispensable in the real estate world. When you reach out to past clients, you're not just reminding them of your existence; you're reaffirming your commitment to their well-being. This commitment translates into trust—a fundamental element in any successful real estate partnership.

  3. Top-of-Mind Awareness In a competitive industry like real estate, staying top-of-mind with your network can be a game-changer. When someone in your network thinks of buying or selling a property, you want to be the first name that comes to mind. Regular communication ensures that you're not forgotten and that your services remain front and center.

  4. A Valuable Source of Referrals Happy past customers can be your most reliable source of referrals. When you stay connected, you're more likely to receive referrals from those who have experienced your exceptional service firsthand. They become your brand advocates, actively recommending your services to their friends, family, and colleagues.

  5. Adapting to Changing Needs The real estate market is dynamic, and your clients' needs can change over time. Staying in touch allows you to understand these evolving needs and be ready to assist when they decide to make their next real estate move. It's about being responsive and adaptive to ensure you remain their go-to real estate professional.

  6. Leveraging Technology for Consistency In today's digital age, staying in touch has never been easier. Utilize technology to your advantage—email newsletters, social media updates, and even personalized messages can help you maintain regular contact. Set up automated reminders to ensure you don't miss important dates like birthdays or anniversaries.

  7. The Power of Gratitude

A simple thank-you can go a long way. Expressing gratitude for past business shows that you value your customers, and it creates a warm and appreciative atmosphere. It's not just about being professional; it's about being human.

Consistently staying connected with your friends and past customers isn't just a business practice—it's a strategic imperative. It's about nurturing relationships, building trust, and remaining top-of-mind. It's about leveraging your network's potential as a source of referrals and adapting to changing needs.

In a world where relationships are the cornerstone of success, treating your past customers as valuable connections is not just good business; it's the key to thriving in the competitive real estate landscape. So, like utilities are to a comfortable home, consistent communication is to a thriving real estate business...indispensable.

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National Trainer Pat Zaby

Pat Zaby is a distinguished leader in the real estate industry, serving as a charter member of the Residential Real Estate Council (RRC) and a past national president. With a career spanning over five decades, he has been a senior instructor since 1983, earning recognition as a national speaker, author, and developer.

His extensive contributions have established him as a respected authority in the field. As the co-owner of InTouch Systems, a digital marketing company, Pat continues to provide valuable insights and resources to real estate professionals, helping them thrive in an ever-evolving market.

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Achievements

  • Lifetime Achievement Award 2024 – Residential Real Estate Council
  • Over 200 articles published in national real estate periodicals
  • Senior instructor for the Residential Real Estate Council
  • Convention speaker at the NAR® and numerous franchise and state associations of REALTORS® for over 25 years
  • Past President, Residential Real Estate Council
  • Past President - REALTORS® National Marketing Institute®
  • Recipient of Omega Tau Rho, National Association of REALTORS®
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